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Nelsonstries LLC
309 Mac Arthur Cir, Cocoa, FL 32927
📧 info@nelsonstries.com
📞 +1 (352) 296-2314
At Nelsonstries LLC, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
- Return Eligibility
You may request a return or refund if:
Your item is unused, unopened, and in its original packaging
The return request is made within 14 days of delivery
You have proof of purchase (order number or receipt)
Unfortunately, we cannot accept returns of used, damaged, or customized items unless defective.
- How to Request a Return
To initiate a return:
- Contact us at info@nelsonstries.com with your order number and reason for return
- We will respond with return instructions and the return shipping address
- Pack and ship the product securely back to us
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Refunds
Once your return is received and inspected:
We will notify you via email
If approved, a refund will be issued to your original payment method within 5–10 business days
Shipping fees (if any) are non-refundable
- Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product:
Contact us within 3 days of delivery
Send photos and a description of the issue to info@nelsonstries.com
We will offer a replacement, store credit, or full refund — at no cost to you
- Late or Missing Refunds
If you haven’t received a refund:
First check your bank account or credit card statement again
Then contact your bank or card provider — it may take time before the refund is officially posted
If you’ve done all of this and still have not received your refund, contact us at info@nelsonstries.com
📞 Need Help?
If you have any questions about returns or refunds, please reach out to:
Nelsonstries LLC
309 Mac Arthur Cir, Cocoa, FL 32927
📧 info@nelsonstries.com
📞 +1 (352) 296-2314